How To Repair A Roku

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Tabular array of Contents

Roku Troubleshooting Guide: Roku Non Working
- How to Plough Off Roku
- How to Update Roku Software
Roku Remote Not Working
- Roku Standard IR Remote Not Working
How to Contact Roku for Troubleshooting
Terminal Thoughts
Comments

Is your Roku not working? Do y'all need some help reviving it? This Roku troubleshooting guide will aid you fix some of the mutual issues associated with both Roku streaming players and Roku remotes.

Engineering is constantly evolving, just no matter how good it gets, information technology's probable that you'll however experience issues now and then. Although Roku came out a while ago, the devices are no exception to this, but information technology'southward often something simple that doesn't take long to resolve.

Key Takeaways:

If your Roku device is not working, a simple restart tin can often ready the consequence.
You can set your Roku dorsum to its original state past performing a factory reset, simply that volition wipe all settings, preferences and data from the device.
The Roku IR remote works by line of sight, then information technology'southward a good idea to ensure at that place's nothing in the style if you lot're having issues.
If you experience bug with the Roku Enhanced remote, you may demand to reset your remote or re-pair it with your Roku device.

In this guide, we'll list mutual fixes that tin solve multiple Roku issues, and we'll give the spotlight to whatever carve up issues, too.

Before taking drastic measures — such as performing a factory reset — we suggest you try all of the more obvious fixes. Depending on your issue, that can include checking wires, connections and your input settings. The input setting is especially important if you have a "no signal" bulletin on your Roku. Similarly, if you have no picture at all, it's a proficient idea to check your resolution settings.

Outset, make sure that your power cablevision is connected properly and plugged in. If it nonetheless won't plow on, remove the power cable for five seconds, and and then plug information technology dorsum in. If that fails and then yous will accept to reset your Roku device using the reset push.
If your Roku has stopped working, attempt the troubleshooting steps in this guide. If information technology still won't work, you tin can contact Roku support. Yous besides have a one-year Roku warranty to fall dorsum on.
Commencement, make certain the batteries still work. If they do and you have a standard IR remote, make certain null is blocking the bespeak. If you lot have the Roku Enhanced remote, you may need to reset or re-pair the remote with your Roku device.

Roku Troubleshooting Guide: Roku Non Working

In this section, we'll show yous how to restart and reset your Roku. We'll also bear witness you how to update your Roku in instance the automatic update procedure has been interrupted or didn't work. These methods can fix multiple bug:

Frozen Roku
Unresponsive remote control
Roku non turning on
Roku continued but non working
Roku non connecting (it's appropriate to restart your router, too)
Roku has no picture

How to Plow Off Roku

In some cases, your Roku may just need to be rebooted. There are two ways to do this, though, and your issue will determine which method you use. If your Roku is even so responsive, yous can restart via the settings menu; otherwise, you'll need to follow a push button sequence. We have a dedicated guide on how to plough off Roku, but nosotros'll quickly run through the steps below.

How to Restart Roku Through the Settings Menu

How to Restart Roku Manually

Follow this button sequence precisely with your Roku remote and your Roku device will restart.

We've provided pictures of the Roku Enhanced remote. If you have the standard IR remote, it will look a little different just you'll still be able to follow the sequence.

Press the Habitation Button Five Times
Press the home push button on your Roku remote five times.

Press the dwelling button five times.
Press the Upwards Arrow One time
Press the upward arrow button once.

Press the up arrow once.
Printing Rewind Twice
Printing the rewind push twice.

Printing rewind twice.
Printing Fast-Forward Twice
Press the fast-forward button twice. And so look for a few seconds and your Roku device should restart.

Printing fast-forward twice and wait for the Roku to restart.

How to Reset Roku

Before you dive in and hard reset your Roku, you must sympathize that by doing so you will erase all of your settings and preferences. It's a complete mill reset that will return your Roku device to its original land.

Like with restarting your Roku device, there are ii ways you can do it: through the settings menu or by using the reset push button on the device. The second method is the best if your Roku is unresponsive, but either way will take the same consequence.

Performing a manufactory reset is a expert idea if y'all are returning, gifting or selling your Roku device. It will ensure that none of your personal information or Roku account data is left on the device, and the new user can ready it up as if they are the commencement owner.

How to Factory Reset Roku Using the Reset Push button

Locate the Reset Push
Before anything, you lot demand to locate the reset button on your Roku device. Information technology volition exist either a pinhole or tactile button and you'll find it on the bottom or back of your device. If information technology is a pinhole push, you will need something modest to insert into the hole and press the button, such as a paperclip or pen.

The Roku reset button will either be a pinhole or a tactile push button.
Ensure That Your Device Is On
Make sure your Roku device is powered on for the manufacturing plant reset to have place. If you're having issues with your picture or bespeak, you should see a white LED lite indicating that the Roku is on.

Some Rokus have a white LED to point that they are on.
Printing and Hold the Reset Push button
Press and agree the reset button for about 10 seconds. The lite will glimmer quickly indicating that the mill reset is complete. The Roku logo will appear on your screen every bit it gets ready for a fresh setup (see our guide on how to ready Roku).

How to Update Roku Software

Roku devices not but cheque that they accept the latest software installed upon initial setup, just they also receive automated software updates equally long every bit they are continued to the net. That ensures you're always up to appointment with both the Roku software and Roku channels, as well every bit any issues fixes. You won't even notice it's being done, too.

However, there can be times when the download or installation fails or gets interrupted. Additionally, you lot may merely have left your Roku disconnected for a while, leaving y'all backside in the Roku update world. That can lead to device failure and all sorts of abrasive issues, non to mention whatever security risks that may take been patched.

Thankfully, Roku has fabricated information technology possible to bank check for updates manually, too. The updates are completely free, so don't fall victim to Roku scams, where scammers make you think yous should pay for an update.

Hither'southward how you update your Roku software manually.

Press the Domicile Push button
Press the home button on your Roku remote.
Become to "Settings"
Select "settings" and press "OK."

Select "settings" and press "OK."
Get to "Organisation"
Select "system" and printing "OK."

Select "system" and printing "OK."
Go to "System Update"
Select "arrangement update" and printing "OK."

Select "organization update" and press "OK."
Go to "Check Now"
You'll see the current software information including version, date, etc. Select "check now" and press "OK" to check for updates. If new software or aqueduct updates are available, your Roku device will download and install them. Once finished, it will reboot.

Select "check now" and press "OK." The Roku will update and reboot.

Roku Overheating

It'southward important to ensure that your Roku is not kept in an enclosed space, on top of other devices that can become hot or in directly sunlight. If y'all see a "your device is overheating" alarm or you meet a solid red light on your Roku, your device is too hot.

Unplug your Roku, permit information technology to cool down for at least 10 minutes and find a better location for it. If you power it back on and see a red lite or the alarm message, unplug it direct abroad. If the problem persists, contact Roku Support.

Roku Low Power

Some Roku devices tin be powered via a USB port on your TV, but not all USB ports are sufficient. If y'all see a red flashing lite or a "low power" alarm, that means your Roku isn't getting enough ability. Your Roku may still work, but it tin crash or carry differently at any time.

To resolve this event, first, ensure that you are using the USB cablevision that came with your Roku, as others may not be suitable. After that, either effort a unlike USB port or plug it into a wall outlet with a ability adaptor.

Roku Remote Not Working

If your Roku remote has stopped working, resetting the remote tin can fix issues such as:

Unresponsive remote
Intermittent connection/signal
Erratic remote response
Missed button presses
Remote not pairing

Cheque your Roku remote'due south batteries. It might sound like the almost obvious thing to bank check, but it can likewise be overlooked or forgotten. Many Roku remote issues can exist resolved by simply changing the batteries. Keep in mind that a Roku Enhanced remote may need to exist re-paired with your Roku device.

As well, if you have a Roku Streaming Stick+, the fact that it is directly plugged into your Idiot box'southward HDMI port can sometimes result in interference from the connection affecting the performance of your remote. If that seems to be the consequence, yous tin can asking a gratuitous HDMI cable extender from Roku that will permit you to motion the device away from the HDMI connectedness.

We'll become over the steps on how to reset your Roku remote command. However, there are 2 different types of Roku remotes — the standard infrared (IR) remote and the enhanced "betoken anywhere" remote — and you demand to determine which i you have.

To practice that, simply remove the battery compartment cover and come across if it has a pairing button. If your remote has a pairing button, then y'all have a Roku Enhanced remote.

roku pairing button — Remove the battery compartment to come across if you have the Roku Enhanced remote.

Go along in mind that you may need to supersede your Roku remote if none of the troubleshooting steps fix your problem. If you do, exist certain to bank check which remote is uniform with your Roku device before purchasing.

Roku Standard IR Remote Not Working

An IR remote works past sending a indicate via infrared (IR) light from your remote's IR transmitter to your Roku player's IR receiver. It works by line of sight, so in order for the signal to be reliable, there mustn't be anything blocking it. The remote needs to exist able to bespeak direct to your Roku device.

Ensure you tin meet your Roku device from where you are pointing your remote. If yous notice the remote to be more responsive in unlike positions, make sure that nothing is blocking the signal's path. If you have placed your Roku device backside your Television set screen for tidiness, endeavor relocating it to somewhere more visible.

How to Reset Roku Enhanced Remote

The enhanced "point anywhere" remote is a fiddling more than complex than the standard IR remote. It connects over a network by pairing with your Roku device, meaning yous can betoken information technology anywhere and still be able to control your Roku device.

Considering of its complexity, there are a few more things that can get wrong with the Roku Enhanced remote. In this section, we'll provide different methods that might assistance fix your problem.

If you take a spare Roku remote or the Roku mobile app, you can go through the steps for restarting your Roku device through the settings menu.

Restart Both Your Roku Device and Roku Remote

Remove the Batteries
Open the battery compartment on your Roku remote and remove the batteries.
Restart your Roku Device
Disconnect the ability lead from your Roku device and look five seconds before reconnecting it.
Reinsert the Batteries Into Your Roku Remote
Reinsert the batteries in your Roku remote when the Roku home screen appears. And then wait at least 30 seconds for your Roku remote to automatically connect.

Re-Pair the Remote With Your Roku Device

In some instances, the remote tin become unpaired from your Roku device. Follow the adjacent steps to re-pair your remote.

Remove the Batteries
Open up the battery compartment on your Roku remote and remove the batteries.
Restart Your Roku Device
Disconnect the power cablevision for v seconds and then reconnect it.
Reinsert the Batteries Into Your Roku Remote
Place the batteries dorsum into your remote when the Roku home screen appears.
Press the Pairing Push button
Press and agree the remote's pairing button located in the battery compartment until the pairing light on the remote starts flashing (around three seconds).

Printing and hold the pairing push until the green LED flashes.
Wait for the Remote to Pair
Wait until the remote establishes a connection. A pairing dialog should appear on your TV screen.

Y'all will see a "pairing" dialog box on your screen.

If you take a spare remote or the Roku mobile app, you tin can restart your Roku device through the settings bill of fare.

Connect Your Roku Role player to 5 GHz Wireless

If y'all take a wireless connectedness instead of a Roku with Ethernet cable, as long every bit your router supports 5 GHz, you tin can connect your Roku device to a five GHz network. Even so, you'll need to alter some settings within your router, so only do this if y'all're comfortable tinkering.

Plus, all routers are different, and then you lot'll either need to know your fashion effectually your router's settings already or accept its transmission handy.

Enable five GHz Wireless on Your Router

Commencement, yous need to log in to the admin area on your router. To practice that, you need to observe the address for your router's control console. You can often find it written on the router itself, but if not, you can use the command prompt to find it. Type "cmd" into the search bar on your taskbar so click on "control prompt." This volition open the command prompt window.

Blazon "cmd" into the search bar and click on "command prompt."
Type "ipconfig" Into the Control Prompt
Type "ipconfig" into the command prompt and press enter.

Type "ipconfig" into the command prompt window.
Observe the "Default Gateway" Field
Find the "default gateway" field and accept note of or copy the IP address.

Discover the field that says "default gateway" and copy the IP accost.
Type the IP Address Into Your Web Browser
Type or paste the IP address into your web browser. This volition bring you lot to your router's control panel. If you've been here before, you'll take already set a username and countersign. If not, it'due south likely to exist set with default values, such as "admin" and "countersign." You can often discover them underneath your router, in the user manual or on the manufacturer'south website. In one case you're logged in, make sure that the five GHz network is enabled on your router.
Connect Your Roku Device to the 5 GHz Network
Brand sure you're on the Roku home screen by pressing the home button on your Roku remote. Then, become to "settings" and press "OK."

Select "settings" and printing "OK."
Go to "Network"
Select "network" and press "OK."

Select "network" and press "OK."
Go to "Set Up Connection"
Get to "set connection" and printing "OK."

Select "set up connection" and press "OK."
Go to "Wireless"
Select "wireless," detect your v GHz network and connect to it.

Select "wireless" and connect to your 5 GHz network.

Modify Your Router'south Wireless Aqueduct

Every bit with the concluding suggestion, only endeavor this if you are comfortable tinkering with your router's settings. All routers are dissimilar and then although we won't provide an exact step-past-footstep with images, this should withal assistance you get to the right settings.

Sign In to Your Router's Admin Area
Log in to your router's admin area and find the wireless aqueduct settings.
Modify Your Router'south Wireless Channel
Your router will probably be on an automatic setting, but it'due south all-time to cull a specific channel and ane that won't overlap with channels on other shut networks.
Save Your Changes and Restart Your Router
Now you lot demand to save your changes and reboot your router. If you nonetheless feel issues, get through the steps once more and effort a different channel.

If you've tried all of the troubleshooting tips in this guide but you're still experiencing the same event, you can contact Roku support for aid. We'll speedily show you how to exercise that.

Go to the Roku Support Web Page
Go to the Roku support web page and select "questions nearly setup or using my Roku" from the dropdown menu.

Select "questions nearly setup or using my Roku" from the dropdown box.
Select Your Roku Device and Issue
On the next page, select your Roku device and the issue you are having.

Select your Roku device and the problem you have from the two dropdown boxes.
Become to "Need More Assistance"
You will be shown some popular help guides, just to actually contact Roku support, click "demand more help."

Click "demand more help" to go to Roku'south back up contact folio.
Choose How You Want to Contact Roku
From there you can access the Roku community, chat online or email the support team.

Contact Roku via online chat or email. Yous tin also join the Roku community and get help from fellow users.

Final Thoughts

Roku devices are bang-up for streaming your favorite shows and movies, but they're not without issues. This Roku troubleshooting guide will fix the near common issues associated with them, but if you're still stuck, y'all can contact Roku back up, too.

Although nosotros promise you manage to fix your issue, take a look at our Roku buyer's guide if you demand to invest in a new one.

We also have a guide to the best free Roku channels, and our best VPN for Roku guide tin can help if you desire to access channels and services that aren't available in your region. You can also cheque out our guide on how to cast to Roku if yous're having trouble with that.

Have we missed anything in this Roku help guide? Are you having problems with your Roku non working? Let us know in the comment department and nosotros'll be happy to help. As always, give thanks you for reading.